How to Fix 'Spotify is Not Responding' Error On Your PC

There is no doubt that Spotify is the most popular streaming service for music that suits every user’s taste. It covers a lot of artists and songs and offers a neat interface as well as reasonable prices.

But, the desktop app oftentimes gives a headache to users, especially for Windows users, because of the “Spotify is not responding ” error when they launch the app.

So, to make it easier for you, we will give you 5 solutions on how to solve Spotify not responding. Keep on reading if you want to know more!

Contents Guide Part 1. 5 Solutions on How to Fix Spotify Is Not RespondingPart 2. Bonus: Enjoy Spotify Songs Online Without Spotify PremiumPart 3. Wrapping It Up

Part 1. 5 Solutions on How to Fix Spotify Is Not Responding

Solution 1. Disable Your Internet Connection

Before doing anything else, try to disable your WiFi, unplug your Ethernet cable, and then launch the Spotify app. This can help prevent the issue from recurring.

You just need to disable your internet before running the Spotify app and then once the app starts, enable your connection again and see if the problem goes away. But, if this was not able to solve your problem, proceed to the next solution.

Solution 2. Restart Your Computer

Another easy solution for fixing a not responding Spotify app is to restart your computer. This solution usually solves a lot of issues that are difficult to fix whether you are using a Mac/Windows computer or your mobile device. But if you have already done this and the Spotify app is still not working, move on to our next solution.

Solution 3. Allow Spotify Under Your Computer’s FireWall

There are times that your computer’s firewall may have shut down Spotify from running which leads to a Spotify not responding issue. If the app failed to function, you can check your Firewall and see is Spotify is included in your Whitelist. But if the app is on the Blacklist, you need to make sure that Spotify is allowed to run on your computer.

Among the common reasons why the Spotify app crashes are conflicting processes. Sometimes, your Firewall or Antivirus might be too aggressive that it will even report or stop normal processes to run.

And if a process that is required by Spotify fails to start, the Spotify app will surely fail to run too. Windows users will usually encounter this issue because of a lot of security software.

Below, we will give a step-by-step guide on how to add the Spotify app to Microsoft Windows Defender’s whitelist.

Step 1. Go to Windows Security

Click on the Start menu and then type in security in the search box. Choose Windows Security from the results.

Step 2. Choose Manage Settings

Proceed to the Virus & threat protection section and then click on Manage Settings.

Choose Manage Settings

Step 3. Choose Add or Remove Exclusions

Scroll down until you see the Exclusions section. Click on Add or remove exclusions.

Choose Add or Remove Exclusions

Step 4. Add An Exclusion

Click on the Add an exclusion button and then choose Folder. After that, go on and ass Spotify’s folder in the exclusions.

Add An Exclusion

Once you have followed the above steps, Spotify has already been added to the whitelist of Microsoft Windows Defender. Check if the Spotify app now works. Is your problem still not solved? Proceed to the next solution.

Solution 4. Try to Force Quit Spotify From Your Task Manager

Force quitting the Spotify app can get the app to start running again. Below are the steps for Windows and Mac users on how to force quit the Spotify app using the Task Manager.

For Windows Users

Step 1. Using Hotkeys to launch your computer’s Task Manager

  • Using Hotkey 1: Press Ctrl, Alt & Del on your keyboard and then choose Task Manager. This will open the Task Manager
  • Using Hotkey 2: Press Ctrl, Shift, & Esc on your keyboard to launch the Task Manager

Step 2. Ending the Spotify process

Look for the Spotify app. Right-click on it once found then choose End task from the options. Another option to do this is to click on the Spotify app and then click on the End task button at the bottom-right corner of the Task Manager Window. These steps will force quit the Spotify app from the running processes.

Ending the Spotify process

For Mac Users

Step 1. Launch the Force Quit Applications Window by Using a Hotkey

To do this, press Command, Option, & Escape on your keyboard.

Step 2. Force Quit the Spotify App

Once the Force Quit Applications window opens, various apps that are running on your computer will be shown to you. Look for Spotify, click on it, and then click on the Force Quit button at the bottom-right corner of the window.

Force Quit the Spotify App

Solution 5. Clean Reinstall The Spotify App

This will be your last option if all of the above solutions did not work for you. The error might be in the Spotify app itself such as lacking startup files so you need to clean reinstall the Spotify app. Below are the step-by-step guides on how to do this in Windows and Mac computers.

For Windows Users (Up to Windows 10)

The steps below are for Windows 10 users but do note that you can also use these for other versions of the Windows OS to fully install the Spotify app.

Step 1. Force quit the Spotify app.

Before you do a full installation of the Spotify application, make sure that you have turned it off first. You can force quit the app by following Solution 4.

Step 2. Launch Control Panel on your computer.

Click on the Start menu on your computer and type control panel on the search bar. Click on Control Panel from the results to open it. In this window, you can adjust your computer’s settings including Programs.

Launch Control Panel

Step 3. Uninstall the Spotify app.

To do this, click on the Uninstall a program option under Programs. This will open the Uninstall or change a program window. Look for Spotify, right-click on it, and then choose Uninstall Spotify.

Step 4. Delete the Spotify folder.

Once the installation is finished, delete the whole Spotify folder. Below is the location of the Spotify folder. You just need to change the USERNAME option to your username, paste the location path on File Explorer, and delete the whole folder.

Spotify Folder Path:


For Mac Users

Step 1. Force quit the Spotify app.

Again, ensure that the Spotify app is already closed on your computer. Follow the steps in Solution 4.

Step 2. Open the Applications folder.

Open Finder and click on Applications from the left panel. You will find various applications listed in this folder.

Step 3. Uninstall Spotify.

Scroll down until you see Spotify. Right-click on it and then choose Move to Trash from the options. This will uninstall the Spotify app. But, if you downloaded the app from your App Store, you just need to delete it from your Launchpad.

Step 4. Delete the Spotify folder.

You need to delete the whole Spotify folder once the uninstallation is finished. To do this, follow the steps below:

  • Press Command, Shift, & G on your keyboard. This will open the Go to Folder window.
  • Enter "~/Library/". This opens the Library Folder.
  • Search for Spotify. Right-click on any related folder and then choose Move to Trash.

Step 5. Empty your computer’s Trash.

Lastly, you need to clean up all Spotify folders by emptying your Trash.

Part 2. Bonus: Enjoy Spotify Songs Online Without Spotify Premium

We recommend using DumpMedia Spotify Music Converter for downloading and converting any Spotify music, playlists, or albums to MP3, M4A, WAV, and FLAC. This tool can keep the original quality of your Spotify files. It is a powerful and high-speed Spotify converter that allows you to enjoy your Spotify music without a premium subscription. Thus, giving you free Spotify!

DumpMedia Spotify Music Converter

Features of DumpMedia Spotify Music Converter

  • Easy Removal of Spotify DRM
  • Quick Download and Conversion of Spotify Songs
  • Support For Free Offline Playback of Spotify Music on Various Devices
  • Preservation of Metadata Indo and ID3 Tags

Aside from the above-mentioned features, DumpMedia Spotify Music Converter is also available in three languages but we are working on adding more. You can even customize the quality of the output audio file according to your needs.

For the steps on how to use DumpMedia Spotify Music Converter , proceed to the provided link.

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Part 3. Wrapping It Up

With the 5 solutions we have listed here, you can now manually fix the Spotify app when it stops responding on your Windows or Mac computer. Hopefully, you were able to find the best solution that works for you so that you can continue to enjoy listening to your favorite music.

By the way, if you want a Spotify downloader which you can use to download Spotify songs and save it on your computer or mobile device without any limits, we recommend using DumpMedia Spotify Music Converter. You are free to try this software anytime.

The Author of article.

Written By Rosie

An editorial director of DumpMedia, who writes high-quality product tutorials, reviews, tips, and tricks regularly.

Last updated: 2020-01-16

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