Here’s an annoying issue. You notice that Spotify says offline when the truth of the matter is, you’re not. You have a full internet connection.
You have tried almost everything. You have shut it down and open it again but it just didn’t work at all. You’re still seeing Spotify says offline. What’s going on?
Don’t worry. You can do something about it. The first of which is to check the Twitter account of Spotify (@SpotifyStatus) or their Ongoing Issues Board. This is to just make sure that there isn’t any major issue with Spotify. Once you have done checking and you’re sure that you are the only one seeing Spotify says offline, then you can do something about it.
Part 1. Reasons Why You’re Seeing Spotify Says Offline
There are a lot of reasons as to why you’re seeing Spotify says offline. It could be that you are offline. You might think that you’re connected to the internet but you’re not. That happens a lot. All of a sudden, your internet is lost. Maybe the signal is too weak or you just got disconnected.
These are just a couple of reasons as to why you are having some issues. The good thing is that you can do something about. Read on to learn more about the solutions that can help you fix this issue.
Tips: Have you encountered other issues about Spotify? Many users have encountered the error ‘Spotify waiting to download’. The article can help users to fix the error: Top Fixes for ‘Spotify Waiting to Download’.
Part 2. Solutions to Resolve Spotify Says Offline
When you are seeing this issue, relax and stay calm. Here are a couple of solutions that can help fix the issue.
Option 1. Log Out and Log Back In
Some glitches are just hard to explain. Before you panic, maybe all you need to do is to log out and log back into your Spotify account.
Step 1. Click on Profile
Take your cursor to the far, right-hand side of the Spotify window and click on Profile.
Step 2. Click on Log Out
Once you click on your Profile, the Log Out option will show up in the drop-down menu. It’s under Account. Click on Log Out.
Step 3. Log Back In
Type in your credentials to open your Spotify account. Make sure you type in your username and password correctly.
Step 4. Click on the Log In Button
Once you have typed in your username and password, click on the Log In button to open your Spotify account.
Option 2. Check Internet Connection
If option #1 did not work, you might want to check your internet connection. There are lots of reasons why your internet connection is lost. Below are the various steps for you to follow to resolve your lost internet connection.
Step 1. Check if the Cable is Disabled by Accident
Right-click on the Start button. Do a left-click on Network Connections. Do a right-click on the device and left-click on Enable. If step 1 doesn’t work, proceed to step 2.
Step 2. Go to Control Panel
Search for Control Panel and do a left-click when you see it. Look for Network and Internet and then do a left-click on it. You will be taken to another window. Do a left-click on Internet Options.
You will be taken to the Internet Properties window. Take a look at the tabs on the menu bar and click on the Connections tab. Scroll down to LAN Settings and click on it. Unselect the box under Proxy server. Click on the OK button. Click OK on the Internet Properties window.
Step 3. Restart Your Computer
If steps 2 and 3 did not work for you, then proceed to Step 4.
Step 4. Use the Command Prompt
Right-click on the Taskbar. Do a left-click on Task Manager. Click on More details to expand the window. Do a left-click on File. Click on Run new task. Type in cmd on the pop-up window. Check the box beside Create this task with administrative privileges. Click on the OK button. Type in the commands netsh winsock reset catalog and netsh int ip reset reset.log hit. Click on Enteron your keyboard. Restart your computer.
Step 1. Turn on the Wi-Fi Connection
Take your cursor to the internet icon. If it is hollow, then you are not connected. Just click on it and select Turn Wi-Fi on. If that doesn’t work, then proceed to Step 2.
Step 2. Open Network Preferences
You will see Network Preferences under Turn Wi-Fi on. Click on Network Preferences. Take a look at the left-hand side of the window and see if Wi-Fi is inactive. If it is, then that explains the reason why step 1 did not work.
Step 3. Click on the Gear Wheel Icon
Take your cursor to the bottom part of the window and click on the gear wheel. Select and click Make Service Active from the drop-down menu. You can also resort to step 4 if you want to resolve the issue.
Step 4. Go to Location
Take your cursor to Location on the top part of the window. Click on the field beside and choose Edit Locations from the drop-down options. Click on the +sign on the pop-up window. That’s going to add a new location. Label your new location and click on the Done button.
Step 5. Check the Left Panel of the Window
Go and check the left panel of the window and you will see that Wi-Fi is now on. The reason for that is because you created a new location that put back all the settings to default.
Option 3. Uninstall and Install Spotify Again
If the other two options don’t work for you, then you can try to uninstall Spotify and install it back again.
Step 1. Go to Start Menu
Take your cursor to the Start button and choose the Spotify app from the menu list. Right-click on it and choose Uninstall from the drop-down options. You will be taken to another window where you can click on the Uninstall button on top.
Step 2. Go to Settings
This is another way for you to uninstall Spotify. Again, take your cursor to the Start button and go to Settings. Once you get inside the Settings folder, click on System. Select Apps & Features inside the Settings folder. The complete list of all your apps will show up on the main screen. Choose Spotify to uninstall it.
Step 3. Go to the Spotify Website
Use your favorite search engine to get to the Spotify website. Click on the Download button on the top menu. Install, open, log in to your account.
Step 1. Quit Spotify
Go to the Dock and click on Spotify to quit it. Use the Finder to pull up the Applications folder. Click on Applications on the left-hand side of the screen. Drag down the Spotify icon to the Trash on the Dock. Exit the Applications folder.
Step 2. Go to ~/library/preferences
Use the Spotlight search and type in ~/library/preferences. Click on the Preferences folder. Search for Spotify inside the Preferences folder. Click on the field beside This Mac. PLIST files will appear. Delete those files. Click on the Delete button on the confirmation window.
Step 3. Go to ~/library/application Support
Use the Spotlight search and type in ~/library/application support. Look for the Spotify folder inside the Application Support folder. Delete it.
Step 4. Install Spotify Again
Go to their website and download and install Spotify. Use your credentials to log back into your account.
If all these options don’t work for you, reach out to the Spotify community for help. You can also click here to seek support.
Part 3. Bonus: Can You Listen to Spotify Music Offline?
Issues are inevitable. When you use a lot of apps, you are bound to face some issues. If you want to lessen the chances of facing some issues with Spotify, why not consider listening to it offline? That way, you won’t have to deal with the issue of seeing Spotify says offline.
One easy way for you to listen to Spotify offline is by converting your songs with the use of the DumpMedia Spotify Music Converter. With that, you can download any of your songs or playlist and convert them as well.
If you are worried about the DRM don’t have to be. The best thing about the DumpMedia Spotify Music Converter is that it takes out the DRM so that you can play your songs or playlist on any of your devices. So, the next time you see that Spotify is offline and you don’t have the time to resolve the issue, just listen to your songs and playlist offline. It saves you a lot of time.
Part 4. In Conclusion
No app is perfect. You are bound to some glitches here and there. Nonetheless, that shouldn’t stop you from enjoying your Spotify music. With the DumpMedia Spotify Music Converter, you can listen offline and not have to deal with the issue right away. You can relax now. Your Spotify songs and playlist will not go away.
Have you ever experienced this issue? How were you able to resolve it? Our readers would love to hear from you.