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Video Downloader

Video Downloader FAQs

1. What's the limitation of a free trial version?

All software is free to download from our website. If you have not decided whether to buy the software or not, you can fully evaluate it first by downloading the free trial version directly from our website.

The trial version of DumpMedia Video Downloader only allows you to download 10 UHD full videos in 2K, 4K, and 8K. Also, you have 15 days to use the trial version. And when the free-trial period is over, you will need to purchase the full version of the program to continue using it.

2. What are the supported formats of DumpMedia Video Downloader?

Video Formats: MP4, 3GP, WebM

Audio Formats: MP3

3. How to activate the software?

First, download and install DumpMedia Video Downloader on your PC. Second, launch the software and then enter your activation code.

If you have any trouble activating the software, feel free to contact us via this email: support@dumpmedia.com.

4. How to update the software?

There are two options to update DumpMedia Video Downloader. The auto-update and manually-update. When there is a new version, the software will prompt you with it, you can just click it and update automatically.

You can update the software manually by downloading and installing the software directly from our product page. Just go to our official product page and download the software. Normally we will update our software from time to time, to keep your product up to date, you can go to our website to download the software in a certain period of time.

Note: It's 100% free and safe to update the software.

5. How long does it take to receive my activation code?

The activation code will be sent to you along with the order info email within 30 minutes after the payment is done. And if you have not received the registration code in 24 hours, please contact us via the support email.

6. Failed to receive the activation code? How to get my activation code back?

Go to license retrieval page: https://www.dumpmedia.com/support/license-retrieval/

7. The code I entered is invalid, why?

The first thing you need to do is make sure that you've purchased the correct version of DumpMedia Video Downloader. The license code for Windows does not work for Mac version, also the license code for Mac does not work for Windows version as well. If you have purchased the wrong version, please contact us via email. support@dumpmedia.com.

Please note that one activation code can only be used on one computer. If you have already activated the software on a computer, then you won't be able to use the same code to activate the software on another computer. If you need to use the software on multiple computers, then you can buy the family license.

8. How many videos can I download at one time?

You can download all the videos you want in batch without limitations.

9. Why am I failed to download videos?

If you failed to download the video, it may be the website is not supported by our product this time, you can check out the supported websites on our official page. In addition, please confirm that the video is available for you.

10. What payment methods can I use to purchase DumpMedia Video Downloader?

We accept Visa, Master Card, American Express, JCB, Discover, Novus, Diners Club, Alipay, and Bank/Wire transfers to purchase DumpMedia products.

11. Have more specific issues when using DumpMedia Video Downloader?

Please contact our support team via email support@dumpmedia.com.

Please provide the following basic information in your email so we can solve the issue for you:

  • Version number of DumpMedia Video Downloader you are using.
  • Your Operation System info. For example, Windows 10 or Mac OS X 10.7.
  • Any error message popped up? Please send us the screenshot.
  • Describe your issue with as many details as you can.