Video Downloader FAQs

Q1: What's the limitation of a free trial version?

All software are free to download from our website. If you have not deceived whether to buy the software or not, you can fully evaluate it first by downloading the free trial version directly from our website.

The trial version of DumpMedia Video Downloader only allows you to download 10 UHD full videos in 2K, 4K, 8K. Also, you have 15 days to use the trial version. And when the free-trail period is over, you will need to purchase the full version of the program to continue using it.

Q2: What are the supported formats of DumpMedia Video Downloader?

Video Format: MP4

Audio Format: M4A

Q3: How to activate the software?

First, download and install DumpMedia Video Downloader on your Mac/PC.

Second, launch the software and then enter your activation code.

If you have any trouble in activating the software, feel free to contact us via this email:

Q4: How to update the software?

First of all, the auto-update function is not supported in DumpMedia Video Downloader. So the software will not update to a new version automatically. But the good news is that this auto-update feature will be added this year in 2019. Please wait patiently.

You can update the software manually by downloading and installing the software directly from our product page. Just go to our official product page and download the software. Normally we will update our software from time to time, in order to keep your product up to date, you can go to our website to download the software in certain period of time.

Note: It's 100% free and safe update the software.

Q5: How long does it take to receive my activation code?

The activation code will be sent to you along with the order info email in 30 minutes after the payment is done. And if you have not received the registration code in 24 hours, please contact us via the support email.

Q6: Failed to receive the activation code? How to get back my activation code?

First, when the payment is done, you will receive the order email and activation code from us. The activation code will be included in the email attachment file named key.htm. So please download the key.htm file and open it, you will find your activation code there.

If you have not receive an email from us, please check that if you have entered a correct email address for purchasing the software. Normally, the order email and the activation code will be sent to your licensed email directly.

Second, please check your spam folder in your email.

Thirdly, you can resend the order email and activation code manually:

  1. 1) Go to this website:
  2. 2) Go to Order Search and enter your email address and order number in the empty box. After that, click on "Search". Then you will be directed to a page that shows the detail information of your order.
  3. 3) You can re-deliver the order email and the activation code (the code is stored in a key.htm file) to your correct email address.

Or you can contact us to get back your activation code via the support email or Facebook. Please provide the following information: order number and licensed email for purchasing the software.

Q7: The code I entered is invalid. Why?

First, please make sure that you've purchased the correct version of DumpMedia Video Downloader. For example, if you are using a Mac version, then please do not buy the Windows version of this program in mistake. If you have purchased the wrong version, please contact us immediately via email.

Second, please note that one activation code can only be used on one computer. If you have already activated the software on a computer, then you won't be able to use the same code to activate the software on another computer. If you need to use the software on multiple computers, then you can buy the family license.

Q8: How many videos can I download at one time?

You can download all the videos you want in batch without number limitations.

Q9: Why am I failed to download videos?

If you failed to download the video, it may be the website is not supported by our product this time, you can check out the supported websites in our official page. Besides, please confirm that you can watch that video on the website.

Still can't download the video? please contact us immediately via email with the video link.

Q10: What payment methods can I use to purchase DumpMedia Video Downloader?

You can use Visa, Master Card, American Express, JCB, Discover, Novus, Diners Club, Alipay and Bank/Wire transfer to purchase DumpMedia Video Downloader.

Q11: Have more specific issues when using DumpMedia Video Downloader? Please contact DumpMedia Support Team directly.

In order to help us solve the issue more efficiently, please provide the basic information in your email:

1. Tell us which version of DumpMedia Video Downloader that you are using. Is it for Windows or for Mac?

2. Tell us the version number of your Video Downloader. You can check that from the "About Software" section.

3. Tell us the operation system of your computer. For example, Windows 10 or Mac OS X 10.7.

4. If there is any error message pop up during the downloading, please send us the screenshot of the error interface.

5. Describe the issue with as much details as you can. Finally, send all the information to this email: