Q1:What are system requirements for running DumpMedia Video Converter?
A: Supported OS: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP (SP2 or later),
Mac OS X 10.5 or above (Mac OS Sierra)
Processor: 1GHz Intel/AMD CPU or above
RAM: 1G RAM or more
Q2:What's the difference between the trial version and the registered version of the program?
A: The trial version and registered version are the same product and have the same function, except for the limitation below:
For the registered, all limitations will be removed.
Q3:I purchased the software and I received the code by email. But how to register it?
A: Find the "key" icon at the upper right corner. In the pop-up windows, enter your email address and registration code to register the program.
Q4: I purchased the software but I didn't receive the code by email?
A: Generally, you will receive the registration code via e-mail within one hour after the order is successful. If you have not received it in time or lost it, please contact [email protected] (Please provide the order number). We will send the registration code to you instantly.
Q5: I am advised that the registration code is invalid and gave me the Error Code 4104. How to fix that?
A: If you change or reinstall your computer, there will be Error 4104. If you use one license more than one computer, there will be Error 4104, too.
So if you need to reset your code, contact us: [email protected]
Q6: Why does the program fail to load files?
A: There may be various reasons causing this. To help solve this problem, please confirm info:
If all these don't work, please contact us at [email protected] with a copy of the files that failed to be loaded.
Q7: How to Speed Up Video/Audio Conversion?
A: There are many factors that can affect the speed of conversion:
Here are some tips that can help to speed up the conversion:
Q8: May I add .srt subtitle file into the output video by your program?
A: Yes, you can. Recently, DumpMedia Video Converter updates to support external audio track/multi-audio tracks and add external subtitle to edit video functionally. Just click the "+" icon as shown below and then you can load the desired subtitles from your computer.
Q9: Which output format is the best to get the smaller size with better quality?
A: Generally speaking, we recommend MP4 as it is the most popular format and it can be played on almost all media device. The size and quality is balance.
Q10: I have a long video; I'd like to know its detail properties. Can this program help me?
A: Sure. The video original length would be directly shown on the file list. But if you want to know more video detail info, you need to right-click the file in the file list and then click the "Properties" button. Now, the selected file properties would be shown for you. You can also export the properties information.
Q11. Is it possible to save the profile (format) with the modified settings as a new one for use next time?
A: Yes, it can be done by the "Save As" button. In "Profile Settings" windows, you can adjust video and audio settings. After you finish the modifications, please click this button and finish other jobs following instruction. After the profile is created, you can delete or rename it as you like.