License Retrieval | DumpMedia

Retrieve License Key

Lost your license key? You can retrieve it by entering the email address used during purchase.

Note: If you don't remember your Order ID, please contact support@dumpmedia.com.

Important Notes

Delivery Time: After a successful purchase, your order confirmation and license key are usually sent within one hour. Delivery time may vary slightly depending on your email provider.
Security Reminder: License keys are sent only to the email used for the original purchase. Do not share your license key with others.
If You Did Not Receive the Email: Please check your spam/junk folder. Adding us (support@dumpmedia.com) to your safe sender list may help prevent emails from being filtered. If you still do not receive it within 48 hours, your purchase may have been completed with an incorrect email address. In this case, please get in touch with our support team with your payment or order details so we can assist you.
License Key Not Found: Please ensure that the license key is entered exactly as provided in your confirmation email. Copying and pasting the key is recommended to avoid typing errors. Also, a license purchased for Windows cannot be used on a Mac (or vice versa). Please ensure you select the correct version for your operating system. If the problem persists, contact our support team with your license and order details.
License Key Key Exceeded: If you see a "Key has been exceeded" message, it means the license key has already been used on the maximum number of devices allowed (typically one device per license). You may reset the device binding in the application or contact our support team to release the key for use on a different device.
Transferring the License Key: License keys can be transferred from one device to another (while keeping the same OS) if the previous device is deactivated. Use the device reset function in the application or contact support for assistance with transferring your license.
Retention of License: Keep your license key and order confirmation in a safe place. Lost keys can be retrieved, but having your original order information speeds up support.