Contact DumpMedia
Need help with your purchase, license, subscription, or using our program? Our support team is here
to assist you. Please provide as much information as possible so we can respond efficiently.
Quick Links (Recommended)
Many issues can be resolved quickly by referring to these guides, saving you time. Please check
the following resources:
1.
Payment & Refund – Refunds, subscription cancellations, and billing questions
2. Retrieve License Key
– Instructions to get your license key
3. Software Activation
Issues – User Guide
Customer Support
If you cannot resolve your issue using the resources above, you can contact our support team via support@dumpmedia.com.
- Response Time: Within 48 hours on business days
Email includes the following to speed up resolution:
- Your order number
- Your registration email
- Purchase date and amount
- Detailed description of your issue
- Screenshots, log files, or sample files (if applicable)
How to Submit Program Logs?
For program issues, we need to collect logs for analysis and troubleshooting.
1. Click the menu on the top right of the program, choose "Send feedback."
2. Describe your issue in the text box.
3. Finally, please check the "Attach the log file" box before submitting.
Our tech team will fix your issue after getting your feedback and log files ASAP.
