With the free trial version, you can only convert 3 full songs from Apple Music. To convert more tracks without any limitations, you will need to register and activate the full version of the software.
See our User Guide for more detailed instructions.
The activation code will be sent to you along with the order info email in 30 minutes after the payment is done. And if you have not received the registration code in 24 hours, please contact us via the support email.
First, please make sure that you've purchased the correct version of DumpMedia Apple Music Converter. For example, if you are using a Mac version, then please do not buy the Windows version of this program by mistake. If you have purchased the wrong version, please contact us immediately via email.
Second, please note that one activation code can only be used on one computer. If you have already activated the software on a computer, then you won't be able to use the same code to activate the software on another computer. If you need to use the software on multiple computers, then you can buy the family license.
No, the original activation code will not be able to activate the software if you have changed to a new computer or re-installed the computer. But we can offer you a newly licensed code for free.
Please contact us via email and provide the following information：
Your order numbers.
Your licensed email for purchasing the software.
The full name of DumpMedia Product, such as DumpMedia Apple Music Converter for Windows.
For Mac users: The conversion speed of DumpMedia Apple Music Converter (Mac) has become slower than before. Actually, it's not just DumpMedia, but all similar Apple Music Converters in the market are having the same situation.
The main reason for the slower conversion speed is that Apple has improved their system in the previous iTunes and Mac update. So we've made changes in the software accordingly to make sure that it can work with the latest iTunes and Mac systems. If we can find a better solution later, we will update the software immediately. Please allow us some time.
For Windows users: You can adjust the conversion speed from 1X to 16X by following the steps here: go to Options > Convert > Adjust audio conversion speed. 1X to 5X conversion speed is recommended to avoid conversion error.
If you see this error, please:
First, please make sure that you are using the latest version of DumpMedia Apple Music Converter and iTunes.
Second, you can try to convert less number of songs at a time, for example, you can convert 10 or 20 songs at once. Sometimes, too many songs (for example, 100 songs) may be cumbersome.
Also, please make sure that all of your Apple Music songs have been downloaded and saved on your computer (but not your iOS device). Otherwise, the program would fail to convert them.
Finally, make sure that your iTunes is working fine during the conversion and not be disrupted by pop-up error or pop-up message.
Try to slow down the conversion speed. The maximum speed is 16X faster, but it will easily cause conversion error if the conversion speed is too fast. You can change the conversion speed easily: go to Options > Convert > Adjust audio conversion speed and select from 1X to 5X.
Please set the output format as MP3 and Bitrate as 256 kbps. and slow down the converting speed. After the conversion, the quality will not be compromised, unless you lower the bitrate to 128 kbps or 192 kbps. Since the Apple Music bit rate is 256 kbps, you'd better select the output bitrate as 256kbps.
If you purchase the personal license, then you can only use the software on one computer.
Please note that the price shown on the DumpMedia website is not included VAT tax. But if you buy our product from a country which requires VAT tax, then the price will change accordingly.
No. DumpMedia Apple Music Converter no longer supports working with iTunes.
The web-based member center and the in-app account system are managed separately. The subscription status shown in the member center is not the only indicator of your license validity. Even if the subscription does not currently appear in your account page, it does not affect the validity of your active license. Your license key has already been issued and sent to your registered email address once the order has been successfully processed. Once the license key is activated in the software, the subscription becomes effective immediately. If you encounter any account-related issues, please contact us.
