Apple Music Converter

Apple Music Converter FAQ

1. What's the limitation of a free trial version?

All software are free to download from our website. If you have not decided whether to buy the software or not, you can fully evaluate it first by downloading the free trial version directly from our website. The trial version of DumpMedia Apple Music Converter only allows you to convert 3 minutes of each audio file. Also, you have 30 days to use the trial version. And when the free-trial period is over, you will need to purchase the full version of the program to continue using it.

2. What are the supported formats of DumpMedia Apple Music Converter?

Supported input formats: All iTunes supported audio formats, including Apple Music, M4P, Protected AAC (from iTunes Store), AAC, MP3, iTunes M4B, M4A audiobooks, AIFF, WAV, and Audible AA/AAX. You can read more from our tech specs page.

Supported output formats: MP3, AC3, M4A, M4R, AIFF, FLAC, AU, MKA.

3. How to activate the software?

First, download and install DumpMedia Apple Music Converter on your Mac/PC.

Second, launch the software and then enter your activation code.

If you have any trouble in activating the software, feel free to contact us via this email:

4. How to update the software?

There are two options to update DumpMedia Apple Music Converter. The auto-update and manually-update. When there is a new version, the software will prompt you with it, you can just click it and update automatically.

You can update the software manually by downloading and installing the software directly from our product page. Just go to our official product page and download the software. Normally we will update our software from time to time, in order to keep your product up to date, you can go to your website to download the software in a certain period of time.

Note: It's 100% free and safe to update the software.

5. How long does it take to receive my activation code?

The activation code will be sent to you along with the order info email in 30 minutes after the payment is done. And if you have not received the registration code in 24 hours, please contact us via the support email.

6. Failed to receive the activation code? How to get back my activation code?

Go to license retrieval page:

If the license retrieval page could not help you, email, and our support team will assist you.

7. The code I entered is invalid. Why?

First, please make sure that you've purchased the correct version of DumpMedia Apple Music Converter. For example, if you are using a Mac version, then please do not buy the Windows version of this program by mistake. If you have purchased the wrong version, please contact us immediately via email.

Second, please note that one activation code can only be used on one computer. If you have already activated the software on a computer, then you won't be able to use the same code to activate the software on another computer. If you need to use the software on multiple computers, then you can buy the family license.

8. Will my activation still work if I change to a new PC or reinstall the computer?

No, the original activation code will not be able to activate the software if you have changed to a new computer or re-installed the computer. But we can offer you a newly licensed code for free.

Please contact us via email and provide the following information:

Your order numbers.
Your licensed email for purchasing the software.
The full name of DumpMedia Product, such as DumpMedia Apple Music Converter for Windows.

9. Why is the conversion speed so slow? How can I get a faster conversion speed?

For Mac users: The conversion speed of DumpMedia Apple Music Converter (Mac) has become slower than before. Actually, it's not just DumpMedia, but all similar Apple Music Converters in the market are having the same situation.

The main reason for the slower conversion speed is that Apple has improved their system in the previous iTunes and Mac update. So we've made changes in the software accordingly to make sure that it can work with the latest iTunes and Mac systems. If we can find a better solution later, we will update the software immediately. Please allow us some time.

For Windows users: You can adjust the conversion speed from 1X to 16X by following the steps here: go to Options > Convert > Adjust audio conversion speed. 1X to 5X conversion speed is recommended to avoid conversion error.

10. When I launch the software, iTunes runs automatically. Can I quit it?

DumpMedia Apple Music Converter needs to work with iTunes. It's necessary for iTunes to play the files in background during the whole conversion process. So please do not quit iTunes, otherwise, the conversion will be failed because of the playing interrupted.

11. How to solve "Playback error" problem when converting?

If you see this error, please:

  • Update iTunes to the latest version.
  • Most importantly, make sure you've downloaded all the iTunes songs or Apple Music songs on your computer (local folder). If an Apple Music track hasn't been downloaded in iTunes, a small download button will be displayed in iTunes Music library. You can also find the downloaded Apple Music on Windows 7/8/8.1/10 from \Users\username\Music\iTunes\Apple Music.
  • Please try to authorize iTunes on your computer again. On your iTunes, click Account > Authorizations > Authorize This Computer... Then, log in with iTunes with Apple ID and password again and restart Apple Music Converter. Please enter the Apple ID and password that you use to subscribe Apple Music.
  • Please make sure that you are using the latest version of DumpMedia Apple Music Converter. If you are not sure, you can directly update your software by downloading it from our official website.
12. Why can't I convert multiple songs at once? It always stops converting at some point.

First, please make sure that you are using the latest version of DumpMedia Apple Music Converter and iTunes.

Second, you can try to convert less number of songs at a time, for example, you can convert 10 or 20 songs at once. Sometimes, too many songs (for example, 100 songs) may be cumbersome.

Also, please make sure that all of your Apple Music songs have been downloaded and saved on your computer (but not your iOS device). Otherwise, the program would fail to convert them.

Finally, make sure that your iTunes is working fine during the conversion and not be disrupted by pop-up error or pop-up message.

13. Some of the converted songs skip in certain parts, why?

Try to slow down the conversion speed. The maximum speed is 16X faster, but it will easily cause conversion error if the conversion speed is too fast. You can change the conversion speed easily: go to Options > Convert > Adjust audio conversion speed and select from 1X to 5X.

14. It seems that the conversion process stops after a short amount of time unsupervised. How do I set this program to run without stopping?

The solution is to go to System Preferences > Energy Saver, and then adjust the computer sleep settings. Make sure to set the screen-saver to Never, and leave the computer sleep at Never.

15. The output quality is unsatisfied, how to improve the output sound quality?

Please set the output format as MP3 and Bitrate as 256 kbps. and slow down the converting speed. After the conversion, the quality will not be compromised, unless you lower the bitrate to 128 kbps or 192 kbps. Since the Apple Music bit rate is 256 kbps, you'd better select the output bitrate as 256kbps.

16. Can I register DumpMedia Apple Music Converter on two or more computers?

If you purchase the personal license, then you can only use the software on one computer.

17. What payment methods can I use to purchase DumpMedia Apple Music Converter?

You can use Visa, Master Card, American Express, JCB, Discover, Novus, Diners Club, Alipay and Bank/Wire transfer to purchase DumpMedia Apple Music Converter.

18. The price changes when I try to purchase Apple Music Converter, why?

Please note that the price shown on the DumpMedia website is not included VAT tax. But if you buy our product from a country which requires VAT tax, then the price will change accordingly.

19. Have more specific issues when using DumpMedia Apple Music Converter? Please contact DumpMedia Support Team directly.

In order to help us solve the issue more efficiently, please provide the basic information in your email:

  • Tell us which version of DumpMedia Apple Music Converter that you are using. Is it for Windows or for Mac?
  • Tell us the version number of your iTunes. We want to make sure if you are using the latest version of iTunes.
  • Tell us the version number of your Apple Music Converter. You can check that from the "About Software" section.
  • Tell us the operating system of your computer. For example, Windows 10 or macOS 10.14. 5. If there is any error message pop up during the conversion, please send us the screenshot of the error interface.
  • Describe the issue with as much details as you can. Finally, send all the information to this email:
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