Amazon Prime Video Not Working? Try These Fixes in 2025

Amazon Prime Video is a leading streaming platform offering thousands of movies, shows, and originals. However, it’s not immune to technical glitches. Whether it’s buffering, download errors, or login failures, these issues can disrupt your binge-watching plans.

In this guide, we’ll walk you through the most common Amazon Prime Video issues in 2025 and how to resolve them. We’ll also introduce an efficient way to watch Amazon Prime videos offline using a reliable tool.

Contents Guide 1. Amazon Prime Video Not Working at All2. Buffering or Poor Video Quality3. Amazon Prime Video Login Issues4. Download Not Working or Failing5. Specific Error Codes (e.g., 5004)Conclusion

1. Amazon Prime Video Not Working at All

If Amazon Prime Video won’t load or keeps crashing, try the following steps:

• Restart the device and relaunch the app.
• Ensure the Amazon Prime Video app is up to date.
• Clear cache and app data if using a mobile device.
• Try switching to another internet connection.

2. Buffering or Poor Video Quality

Experiencing constant buffering or low resolution? This is usually tied to slow internet speeds.

Fixes include:

• Running a speed test to ensure at least 5 Mbps for HD content.
• Restarting the router or modem.
• Reducing the streaming resolution in Amazon’s settings.
• Disabling background apps consuming bandwidth.

3. Amazon Prime Video Login Issues

Login errors may be caused by expired credentials, region restrictions, or outdated apps. You can try:

• Resetting your password and ensuring you're using the correct email.
• Changing your Amazon region to match your current location.
• Clearing cookies if accessing via browser.

4. Download Not Working or Failing

Downloading content for offline viewing is a major Prime Video perk, but it doesn’t always work. Instead of facing device restrictions or expiration issues, consider using DumpMedia Amazon Video Downloader.

How to Download Amazon Prime Videos Without Errors

With DumpMedia Amazon Video Downloader, you can save any Amazon Prime content as high-quality MP4 files without expiration or device limits.

Step 1. Launch DumpMedia Amazon Video Downloader after installation.

Step 2. Log into your Amazon Prime Video account and choose your region.

Step 3. Search for the movie or show you want to download using the built-in browser.

Step 4. Select the output format (MP4, MKV) and resolution (up to 1080p).

Step 5. Click the "Download" button to start saving the video offline.

Free Download Free Download

You can now watch your downloads anytime without worrying about playback issues or internet connectivity. For more help on saving content long-term, see our article on converting Amazon Prime movies to MP4.

5. Specific Error Codes (e.g., 5004)

If you encounter error codes like 5004 or 1060, check our dedicated guide on how to fix Amazon Prime Video error 5004. Many error codes are tied to network issues, account settings, or DRM protection.

Conclusion

Amazon Prime Video issues in 2025 are frustrating but solvable. Whether it’s buffering, login, or download problems, our guide provides practical solutions for each case.

And if you want a stress-free way to download and keep your favorite shows, DumpMedia Amazon Video Downloader is your best bet. You can even save Amazon movies to a USB drive for portable viewing!

Need more tips? Check out our related guides on how to get a free Amazon Prime trial or download Amazon Freevee videos.