Refund Policy for DumpMedia Software

We strive to provide our customers with the most professional and user-friendly software along with the best technology and support services. We offer free trial versions for all DumpMedia software to help you make the right decision. Therefore, all customers can download the free demo version from our website and fully evaluate the program before placing an order.

If you have purchased a product from DumpMedia and are not fully satisfied with it, you can read our refund policies in full to see if you are qualified to apply for a refund within 30 days.

Free Trial Before Purchase

To ensure that DumpMedia products meet your needs, we offer a free trial for all our software. Simply download the product from our website and register a free account using your personal email to fully evaluate the software. This allows you to try the features before making a purchase.

Trial Limitations:

• Music: Up to 3 full songs
• Audiobooks: Up to 2 audiobooks (downloaded chapters may vary)

30-Day Money-Back Guarantee

DumpMedia offers a 30-day money-back guarantee for eligible purchases, unless otherwise stated. The 30-day period starts from the date of purchase or renewal.

Eligibility for Refunds

DumpMedia is committed to providing software that meets your needs. Refunds may be considered under the following conditions:

• Purchased the wrong product by mistake: If you bought the wrong product and purchased the correct one within 30 days, we can offer a refund for the incorrect purchase.
• Duplicate or overlapping purchases: If you bought the same product twice, or purchased two products with similar functions by mistake, we can refund the duplicated purchase.
• Never received license key/registration code: If you did not receive your license key and there was no response from our support team within 5 working days after your inquiry, we can issue a refund if requested.
• Software with unresolvable technical issues: If the purchased software has terminal technical problems, and no solution is available within 30 days, you may request a refund if you do not wish to wait for a future upgrade.

Non-Refundable Scenarios

Refunds will generally not be granted under the following circumstances:

Non-technical Circumstances

• Expired refund window: Requests made after the 30-day refund period from the date of purchase or renewal.
• Unsupported systems: Incorrect usage of the software/Unsupported operating systems or devices/Conflicts with third-party software/Network or environment problems outside our control
• Improper activation or user error: Using a license code for a different product/Entering the license code incorrectly/No internet connection during registration
• Product does not meet customer expectations due to a misunderstanding: Customers are strongly encouraged to read the product description carefully and try the free trial before purchase to avoid dissatisfaction or buying the wrong product.
• Change of mind: Refunds requested simply because the customer changed their mind or provides no reason are not eligible, except for cases covered under trial evaluation or duplicate purchase policies.
• Lost license due to user negligence: Refunds will not be issued for lost license keys if the user fails to keep purchase details or the registered email safe. Please contact us to retrieve your license key.
• License/confirmation email not received, but retrievable: Occasionally, delivery may be delayed due to internet or system issues, spam filters, or incorrect email entry. In such cases, customers should retrieve their license code via the DumpMedia Support Center. The support team will respond within 1–5 working days.
• Purchase of the wrong product without exchange: If you bought the wrong product and did not exchange it for the correct product within the refund guarantee period, a refund will not be issued. Discounts may be offered toward purchasing the correct product.
• Purchase of similar or duplicate products from other providers: Refunds are not available if the customer purchased a similar product from another company and requests a refund from DumpMedia. Orders made through third-party resellers are subject to the reseller’s refund policy, not DumpMedia’s.
• Fraud or unauthorized payment: If you suspect credit card fraud or unauthorized payment, contact your card issuer immediately. DumpMedia will cooperate with investigations, but does not automatically refund in such cases.
• Subscription renewal disputes: Requests for refunds on auto-renewed subscriptions due to personal reasons (e.g., “I didn’t know it was renewed”) are not eligible. Subscriptions can be canceled at any time prior to the renewal date to prevent future charges. To cancel a subscription, you can follow the instructions in the invoice email you received or contact our support team to get help.
• Changes in Streaming Services: DumpMedia software relies on third-party streaming services for certain features. If a service changes its policies, access restrictions, or account status, and this prevents the software from functioning as intended, refunds will not be provided. For example, if you cancel your Apple Music subscription, your music library on Apple Music will be removed, and DumpMedia cannot detect your library data. This situation can result in conversion failure.
• Partial Consumption of Subscription Period: For subscription plans, refunds do not cover time already used in the current billing period. Additionally, if you cancel your subscription before the next billing cycle, the remaining unused time will also not be refunded.
• Promotional or Discounted Purchases (unless otherwise specified): Certain promotions, bundle deals, or discounted products may be non-refundable, and this will be clearly indicated on the product page. Price differences for discounted or promotional purchases will not be refunded.
• Regional price differences: Price differences between regions or between DumpMedia and other companies do not qualify for a refund.
• Tax-related refund requests: Refunds for tax differences due to varying policies across countries are not covered.

Technical Circumstances

• Minor bugs or issues addressed in updates: Refunds are not available for minor errors or inconveniences that can be resolved with a software update.
• Outdated Software: Refunds will not be provided if the customer does not install available updates for the DumpMedia software.
• No Software Defect: Refunds are not applicable when no technical issues or defects are found in the software.
• Lack of Cooperation: If a customer requests a refund for a technical issue but refuses to cooperate with the DumpMedia support team, such as by not providing detailed descriptions, screenshots, log files, or other requested information, or refuses to try the solutions offered, the refund will not be granted.

How to Apply for a Refund

Eligible refund requests must be submitted within 30 days of the original purchase or renewal date. To request a refund, please contact our support team at support@dumpmedia.com and provide:

• Your order number
• Your registration email
• Purchase date and amount
• Reason for the refund request, including any supporting information as described on "Eligibility for Refunds."

We aim to respond within 1-5 working days. Approved refunds will be issued to the original payment method.